We value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, forms, chat, phone, and messaging services.
2) Information We Collect
We may collect:
- Contact information (name, phone number, email, address)
- Service information (project/job details you provide)
- Communication data (messages, call logs, emails, SMS/MMS interactions)
- Website/app data (IP address, device/browser info, cookies/analytics)
3) How We Use Information
We may use your information to:
- Provide estimates, schedule appointments, and deliver services
- Respond to inquiries and provide customer support
- Send service updates, reminders, and (if you opt in) marketing messages
- Improve our operations, website, and customer experience
- Comply with legal obligations and prevent fraud/abuse
4) Text Messaging & Mobile Information (A2P/10DLC Privacy Disclosure)
If you opt in to receive SMS/MMS from us, we may send messages related to:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. We may share information with service providers (“subcontractors”) who help us operate our business (e.g., customer support, communications platforms), but they may only use your information to provide services to us.
Text messaging originator opt-in data and consent will not be shared with any third parties.
5) Consent, Opt-Out, and Help
- Consent: You only receive SMS/MMS if you provide express consent (e.g., via checkbox, keyword, or written request).
- Opt-out: Reply STOP to cancel SMS/MMS at any time.
- Help: Reply HELP for help or contact us at [email protected] | +1 302-433-6655.
- Message & data rates may apply. Message frequency varies.
6) Cookies & Analytics (optional)
We may use cookies and analytics tools to understand website traffic and improve performance. You can control cookies via your browser settings.
7) Information Sharing (General)
We may share information:
- With vendors who perform services for us (hosting, communications, analytics)
- To comply with law, enforce policies, or protect rights/safety
- In a business transfer (merger/acquisition), with appropriate safeguards
We do not sell personal information.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission is 100% secure.
9) Your Choices
You may request access, correction, or deletion of your personal data where applicable by contacting [email protected].
10) Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above indicates the latest revision.
